Shipping Information
To calculate shipping costs simply add items to the shopping cart and proceed to the checkout where shipping costs will be displayed without placing an order. Your shipping cost is determined by the size and weight of your order and will be calculated in the checkout.
We will ship your order within 1-3 business days of receiving your full payment. We are based on the Gold Coast (Australia) and will ship your order via the best means available which may include dropshipping items from our suppliers both within Australia and/or outside of Australia. Please allow 2-10 business days in transit depending on the item being shipped and the origination of the item being shipped. Please note, there may be delays due to Covid and ongoing global distribution disruption.
International Shipping (outside of Australia)
Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of the order and vary from country to country. Contact your local customs office for details. Additional charges will apply for international shipping. It is also the recipient’s responsibility to understand their local regulations and what can be legally imported to their country. We are not responsible for and nor do we take on the responsibility of the importer for shipments outside of Australia. Whilst we will assist to the best of our ability we are not liable or responsible for any losses arising from the importation of regulated goods into a jurisdiction outside of Australia.
Shipping and Dispatch
All our equipment is thoroughly checked prior to dispatch. If however, you do receive something that has been damaged in transit we will solve the problem the best way possible. If you receive gels that have been corrupted during transit in any way we will send you replacements with no need to return them. If you do need to return an item we will provide you with a return address either our office, warehouse or postal address depending on which best suits the item. Risk and title in the goods passes to the recipient upon delivery of the goods to your nominated Delivery Address.
Returns
We have a 100% customer satisfaction record and have never had a problem we couldn’t solve. If something fails to meet your expectations for any reason we want to know about it and we will fix the problem to your satisfaction. We offer our customers the highest level of customer service and stand behind our products. It is our aim to exceed your expectations with our products and service and we strive to make our after-sales service the best in the industry. We are not able to accept any item returned for a refund if the item is a custom or special order. An example of a custom or special order is an item not typically stocked and sourced specifically at the request of a customer.
Changed your mind?
We are unable to accept returns of consumables e.g. gel and membrane products if you change your mind as we are unable to resell them once they have left our facility due to hygiene and storage requirements. We will accept returns of these items only if they are faulty. Equipment, machines and non-consumables may be returned if you change your mind as long as they are in an unused condition and in original unopened packaging. If there is any evidence the item has been used no refund can be offered. The return must be agreed to prior by one of our management staff in writing and the return must be initiated with tracking within 7 days of it being received, attempted delivery or awaiting collection at the post office or couriers collection center. The goods must be returned to us at your cost and tracking a is required. There is no refund on postage and a 20% restocking fee applies and there is no refund on treatment packs. Any fees and charges associated with payment options will be deducted from the refund amount. We will need to receive your tracking number within 7 days. Once we receive your return we will require 7 days to inspect the equipment prior to processing the refund or exchange.
What if something is wrong?
We offer a 7-day money-back guarantee on all our gels and gel kits. If our products don’t give you great results please contact us within 7 days and we will work with you to solve the problem. Returns after 30 days are unable to be accepted as the treatment and storage of gels play an important role in their effectiveness. A complete guide to storage is provided as part of our training.
Beauty Machines
All machines are sold on the basis that the operator must have a full understanding of how to operate the equipment. Any training provided is for information purposes only and to assist with training staff. As each individual is different, results will vary greatly and we cannot guarantee any specific results. We don’t offer a refund on return postage or used product. Returns will only be accepted if they are undamaged and in original unopened packaging. All beauty machines are electronically sensitive. To avoid damage to your machine, you must use a high quality surge protector at all times.
Training Courses and Digital Products
Training courses and digital products are instantly available virtual products. There is no refund for training courses and other digital products except for the following exceptional circumstances:
- “Non-delivery” of the electronic product – download issues due to Beauty Equipment Direct server problems or issues originated from Beauty Equipment Direct e-mail service provider. Claims for non-delivery must be submitted within 7 days from the date of the purchase. A digital product is considered received and downloaded if no claim was submitted. For such requests, Beauty Equipment Direct issues refunds within 7 days from the date of the purchase.
- Digital Product “not as described” – such issues have to be reported within 7 days from the date of the purchase. Detailed, clear evidence must be provided with proof that the purchased and delivered digital product is “not as it is described” on Beauty Equipment Direct website. All objections based purely on the customer’s false anticipations or desires do not meet the requirements for refunds.
- Major or Critical Defects – Beauty Equipment Direct tests every single digital product before release. However, unforeseen defects can surface from time to time. Claims for such errors must be submitted within 7 days from the date of the purchase. Beauty Equipment Direct reserves the right to correct such errors within 7 business days. If no remedy is supplied, then the customer is entitled to receive a full refund on the purchase within 3 business days.
- **NOTE** Failure for the purchaser to understand how to use third-party products required to personalise digital products is not considered a fault or a product not as described.
Copyright
The material contained in courses is not offered for publication, duplication or redistribution.
The copyright for any material is reserved by the creator. Any duplication or use of objects including but not limited to videos, diagrams, sounds or text in other digital, printed publications or any other formats is not permitted without the author’s explicit agreement.
Use of Course Material
Whilst every effort is made to ensure correctness, Beauty Equipment Direct is not responsible for the accuracy, suitability or validity of the course material being offered. The individual purchasing the course is responsible to ensure he or she researches and follows any suggested and mandatory safety guidelines required either by law, regulation, legislation, through best practice recommendations or common sense, and does not rely on the course material for such guidance. The author will not be responsible for any health and safety issues and / or injuries or any consequences of whatsoever nature arising from conducting the course.
The contents of the course are provided for personal interest only and are not intended to replace professional medical advice, diagnosis or treatment. If an individual has any questions relating to a medical issue, they should always seek the counsel of qualified physician or another experienced health care practitioner.
Intended Purpose
Unless stated in the product description, this course is for informational purposes only and does not imply a qualification. This course is not formally recognised and is not designed or intended to be used in place of an accredited training course. The purpose of this course is to give an overview of the treatment and to assist in deciding whether offering this service suitable to individual needs.
Any certificates provided with this course is for personal aesthetic use only and offer no implication of understanding, competence, completion or accreditation.
This course is designed to give general knowledge only and is not designed to be used in place of an accredited training course. Individuals are responsible for ensuring they have all accreditation required by the relevant government body or authority before offering any treatment.
It is strongly advised that every reader of the course material, including, but not limited to, physicians, nurses, aestheticians, medical aestheticians, cosmetologists, tooth gem technicians, and tattoo artists, familiarise themselves with their local legislation and/or governing boards. These courses are not designed for performing procedures as a professional.
It is solely the individual practitioner’s obligation and responsibility to examine and clarify all rules and regulations relevant to their country, state, territory, city, and county and to consult any local health agency, governing bodies, FDA/TGA (or other relevant body) in relation to regulations and requirements for providing any treatment or service associated with this course.
Any prewritten content is provided as a sample and prepared as a guide for you to add your own information, clauses, and conditions. It is intended that you review and modify the content to fit your business. Any content does not constitute legal advice for your business, and it is recommended that you review your final documents with your legal counsel. This content is provided without any warranties or representatives as to its suitability to your business purpose. We disclaim all liability or responsibility for any alleged losses, injuries, or damages resulting from a user’s decision to make use of this template or any variation thereof.
Limitation of liability
The purchaser indemnifies Beauty Equipment Direct against any liability which may arise from performing any of the processes outlined in a course.
Beauty Equipment Direct is not responsible for any liability that may arise as a result of, including but not limited to, procedural operation, licensing, regulations, or litigation.
Beauty Equipment Direct accepts no liability arising from personal injury how so ever caused as a result of providing the services outlined in this course either to themselves or another person either professionally or without charge.
COVID-19 Changes to Return Policy
Please note that due to covid-19 we are unable to restock any items because you change your mind or for any reason which is not directly in line with your consumer rights. We will remove this notice when our policies return to normal.
Machines and Equipment Warranty
In line with your consumer rights, we offer a 12-month Australia warranty on all our machines and 6-months on all machine handles. Please contact us as soon as possible if you experience a fault so we can work out the best way to resolve it for you. Most often we can resolve the problem with you over the phone, email, pictures and videos. If we are unable to solve it over in that way, we will need you to return the item to us at your cost for inspection to ensure there is no evidence of misuse. Where the equipment is deemed by us to be faulty, we will have your item repaired or replaced in the shortest time possible to have you operational again.
If the issue is found to be covered by warranty, then the cost of shipping will be refunded. Otherwise the cost of returning the machine to you will also be at your cost.
Exclusions:
Personal or Home use items that are purchased by a business, company or beauty salon (or are clearly used in a commercial setting) will be deemed as being used in that business, company or beauty salon and as such will subject to a 3-month conditional warranty.
Consumables are not covered by warranty.
We do not cover any item which shows evidence of power surge, being dropped, roughly treated, left in extreme heat or elements or damaged through being mishandled or misused.
We do not cover the cost of freight to return the item to us.
Equipment that has not received proper maintenance and or has not been serviced on at least a six (6) month schedule (evidence of service may be requested) may not be covered by warranty.
Warranty for machines and equipment applies to the original purchase of new machines and equipment and is non-transferrable.
Private Label Products
We take no responsibility for the quality of logo resolution we receive for private label products. Once products are printed with your brand, no returns can be accepted unless they are faulty. To ensure you are happy with the products, samples can be ordered in our brand prior to ordering private label products.
Changes to These Terms and Conditions
We reserve the right to update these terms and conditions without notice being provided.
